Family Practice Plus Avoca

(formerly Family Practice at Sugarland)

We’re now Bulk Billing more patients! Learn More.

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COVID-19 Notice! If you are unwell with Cold/Flu/COVID symptoms, please call ahead for advice before visiting the practice. COVID Testing is not available onsite.
  • Mon-Fri 8:30am – 4:30pm
  • Sat-Sun Closed
  • *Closed Public Holidays.
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Address: 115 Takalvan Street, Avoca QLD 4670 Phone:(07) 4154 4000 Fax: (07) 4154 4044
At the Family Practice Plus Avoca we give you choice, with both physical and phone consults available. Engage with your GP in a way that works for you. Its care with convenience. Visit us to discover the difference our doctors can provide to your family.
Experience Matters

MEET THE DOCTORS

Dr-Usman-Awan-GP-sugarland-family-practice-plus-avoca
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Dr Usman Awan
Interests: Men’s health | Antenatal Care | Child Health| Musculoskeletal health | Aged care | Family Medicine
About
Dr Usman Awan is a highly experienced General Practitioner (GP) with a career spanning almost two decades. Since graduating in 2005, Dr Usman embarked on a journey dedicated to providing comprehensive healthcare to patients.

He brings a wealth of experience after working in various fields, including but not limited too, men’s health, family medicine, chronic conditions and musculoskeletal medicine.

Dr Usman is currently working towards obtaining his Fellowship with the RACGP. Qualifications: MBBS MRCGP(Int)UK. Languages: English.
NP Neralyn
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NP Neralyn Kingsbury (Phone Consult Only)
Interests: Family Health
About

Nurse Practitioner Neralyn provides patients with phone consults only. You can still obtain medical certificates and prescriptions via telehealth.

NP Neralyn does not prescribe drugs of addition (Schedule 8 Drugs).

Fees: NP Neralyn privately charges patients 16 years of age and older. Children 15 years and under remain bulk billed. Healthcare/pension card holders and seniors over 70 may be eligible for a discount.

Things to Know

Service Options

Join us at the Family Practice Plus for a friendly and welcoming healthcare experience. To provide great care, we approach healthcare with a focus on our patients and a drive to meet their needs. As patient advocates, we know you need access to quality support, knowledge and treatments in order to grow and thrive. From prevention to early intervention and the management of acute or chronic conditions, our experienced GPs are ready to assist you and your family. Choose how you engage with your doctor with our versatile service delivery, consisting of:
  • In-practice services i.e Immunisations, wound care, procedures
  • Telehealth (phone) servicesi.e for when you can’t make it to the practice
  • On-the-go healthcare i.e e-Scripts, telehealth, electronic medical certificates
Book your doctor’s appointment with the Family Practice Plus Avoca today and discover the difference we provide.
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Services

We are a Mixed Billing practice, with a combination of fees and bulk billing. Bulk Billing remains for children 15 years and under, seniors over 65 years of age, as well as any healthcare/pension card holders. Some specific services, such as Chronic Disease Care Plans are also bulk billed for all patients. Please contact the practice for the doctors current fee schedules; a copy is also available at reception.
  • Standard Face-to-Face Consults (following refurbishment)
  • Telehealth Phone Consults
  • Skin Cancer Checks
  • Childhood Immunisations
  • Injury Management
  • Minor Wound Care
  • Mental Health
  • Chronic Illness Management
Learn more about our sister practice, the Family Practice at Hinkler.

Patient Information

Prescriptions
The doctors at the Family Practice Medical Centres all practice responsible prescribing. This means each prescription request will be reviewed before a prescription is provided. Our review process includes the new Drug monitoring tool QScripts, which tracks in real-time as scripts are issued and filled. Even if you have received a prescription before, the doctors are not obligated to issue you with a new prescription. New patients may want to consider transferring their medical record, prior to requesting a script. This will help provide the GP with the information needed to make a clinical decision. Restricted medications are never provided on the first visit.
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Medical Certificates
Medical certificates are only provided after a consult. So you will need to book either a physical or telehealth appointment. To preserve patient privacy, certificates will not include a diagnosis, but may contain health directions, such as a period of rest or limit to duties. We happily accept requests from employers to verify the validity of any certificates issued under the name of our practice or doctors.
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Test Results
Test results are only provided in consult. So you will need to book either a physical or telehealth appointment. Only a doctor will discuss results with a patient. Our other staff members cannot provide this information, so please book to discuss any results or recalls.
Recalls
An SMS message will be sent to most patients when a result has returned and the doctor wishes to discuss it. However, we still recommend that patients book a follow-up consult in advance to secure your time and avoid booking delays.
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Frequently Asked Questions

Do you accept walk-ins?
Rather walking-in, we recommend that patients call ahead if they have an urgent need. Often we do have same day appointments reserved for urgent needs. However, calling ahead gives us the chance to triage your needs and minimise the time you are left waiting in the practice.
Can I get a medical certificate for yesterday?
The short answer is no. Medical certificates are dated the day of your consult and may include future days if your GP considers this clinically relevant. However, a medical certificate cannot and will not be backdated to cover previous days. To issue a false, misleading or inaccurate certificate would compromise our doctors ethical and legal duties; exposing them to disciplinary action under the Health Practitioner Regulation National Law. Therefore, they will not write a certificate when they have not witnessed the patient’s condition on those days. You can learn more about the guidelines and regulations relating to medical certificates from: Australian Medical Association (AMA) Australian Health Practitioner Regulation Authority(AHPRA) Royal Australian College of General Practitioners (RACGP)
How do I transfer my medical records?
Your medical records are important. So remember to take them with you when you change medical centres.
Transferring Medical Records To Us
You can ask us to request your medical records from a previous practice at any time. Although, we recommend arranging the transfer prior to or during your first appointment with us. To arrange the transfer we will complete a written request and ask you to sign a transfer authority. We will then send this to your previous medical provider on your behalf. The benefit of transferring your records before your first consult is because it:
  • helps your new doctor make responsible clinical decisions that may have to be delayed if the information is not available,
  • means we have a history of your medications and relevant diagnosis, so we can continue to provide prescriptions,
  • can help ensure we do not “over-service” or refer you for something you have already done and;
  • also tells our doctors which specialists you have seen previously and may prefer to see again.
*Please remember that without your medical history, our doctors may not be able to provide you with some services or may be forced to refuse your requests.
Conveniently Located

Find Us Near You

Parking
Sugarland Plaza offers free off-street parking. With access to the medical centre available directly from the carpark. You can enter the car park from both Takalvan Street or Heidke Street.
 
Public Transport
Bus stops are available outside Sugarland Plaza to health you get here. Bus Routes: 1A, 1B, 2, 2B, 4 or the University Shuttle.
Sugarland-Family-Practice-Map