Patient Information

Patient Information

Effective Date: October 13, 2025

About our Practices

Our practices are all fully computerised, with a computer based practice system, electronic recalls and online bookings. We offer a wide range of services at each practice, and a number of allied health providers help to ensure comprehensive services are available. Services do vary from practice to practice. For that reason, we ask that you check the practice profile page or call the relevant practice to confirm service availability. Patient information flyers are also available in each practice.

Staff Education

Our staff and the independent medical practitioners are all dedicated to the highest standard of professional care. Every receptionist has received training in CPR and is ready to respond to emergencies. Additionally, each of our nurses and the independent doctors regularly participate in continued education. This allows them to provide the latest medical information, and best practice medical services. A quality improvement system is also in place to help ensure we meet our patients needs.
All practices have a strict ‘No Smoking Policy.

Appointments:

A standard appointment is 15 minutes long. However, longer appointments are available if you feel you will require more time. To book these longer appointments please call your nearest Family Practice Medical Centre. Long appointments cannot be booked online. By booking an appropriate amount of time for your appointment, you can help us minimise the waiting times. An interpreter service can be arrange for you, or a family member, if required. Simply notify us of this requirement when making an appointment.