Effective Date: October 13, 2025
This Privacy Policy explains how Family Practice Medical Centres (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website at https://www.familypracticemedicalcentres.com.au.
Types of information collected
We collect and store personal information that includes, but is not limited to, sensitive information regarding your health and personal details. This information can identify you and will be used to provide you with the medical services you require.
Our websites also collect a range of de-identified information. This is in the form of webpage statistics that cannot identify you. Online user information such as age, your regional location and interests is also collected by the Google Analytic Cookies we employee, but this information is also unable to identify you.
Purpose of collection
The personal information we collect is completely dependent on your interactions with the various Family Practice staff members and the services you utilise. The core need for collecting and storing your information is for the purpose of:
Method of collection
We will generally collect personal information directly from you through the use of our in-practice forms, and from enquires you make via email, telephone or our online query form. In some cases where it is impractical to collect the information directly from you, we may gather personal information indirectly (this could be in the form of adding test results to your medical record).
In terms of online information, we are utilising Google Analytics cookies and the DoubleClick cookie to collect de-identified user data. This is used to understand who is visiting our website so we can analyse performance and improve the content, and to assist us with our online promotions and remarketing. None of the cookies we use collect personally identifiable information. The cookies help Google and Google partners to display our online ads across the internet and serve ads based on a user’s past visit to our website.
You can opt out of Googles use of cookies by visiting the ad settings of your Google account. You can also remove any user information Google has already collected. Your Google account also has ad settings which determine what sort of ads you see on the Google Display Network. You can change these settings and opt-out of display advertising if you wish. Visit the Google Plugin settings to view and update your ad settings.
You are also able to opt out interest based online advertising through the Network Advertising Initiative. Simply follow the opt-out prompts to update your settings.
Use of Artificial Intelligence (AI)
We may use secure, privacy‑compliant artificial intelligence (AI) tools to support our administrative, operational, and communication processes. These tools may assist with tasks such as appointment management, website functionality, patient enquiries, and internal workflow optimisation.
When AI tools are used:
We do not use AI to make automated decisions about your healthcare. All clinical decisions remain the responsibility of qualified medical professionals.
*Please note, our website also contains links to other websites. We are not responsible for the privacy policy
The use of your personal information is generally limited for the purposes disclosed above. Other cases we may disclose your information include:
Access to patient records and personal information is restricted to those who have a need to know and authorisation. This includes you (should you make a written request for your own records), and your authorised persons.
“Authorised persons” refers to the treating Medical Officer, or other persons nominated by the Medical Officer or patient to receive such information. Enquiries from any other person are to be referred to the Medical Officer or Practice Manager for an appropriate response.
If upon receiving access to your personal information (or at any other time), you believe your personal information is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable actions to correct the information.
Please note that under no circumstance is patient information of any kind released over the internet (this includes Facebook, email or via our website). Due to the Privacy Act, we are also unable to provide medical results over the phone. You will be required to make a follow-up appointment with your doctor once you have been notified of the availability of the results.
In terms of your online user information, we cannot identify you by the user statistics collected through the Google cookies, nor access your personal user information. This user profile is held by Google and subject to Google’s privacy policy. You can access it for yourself by logging into your Google account and viewing the settings.
To maintain our commitment to your privacy, we store your information securely, regardless of its format. As we collect information in both paper and electronic form, we employ electronic and physical security measures. We take all possible measures to ensure your personal information is stored safely and protected from misuse, loss, unauthorised access, modification or disclosure.
You can be confident that we will take great care of you.
If you have questions or concerns about our privacy policy or our personal information management system, we would be happy to answer them for you.
For any website related queries and information regarding our use of cookies please contact our Multimedia Consultant Franco via [email protected].
For any complaints and all other queries please contact our Director – Dr. David McDougall via [email protected], he will personally address any concerns you may have and take appropriate action where necessary.
Head Office
Address: 1380 Anzac Avenue, Kallangur, Queensland, 4503 Phone: 07 3204 4222
More Information
For more information, visit the website of the Office of the Australian Information Commissioner. You will be able to access a range of general and health related privacy information to keep you informed and aware of your rights and responsibilities.