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Do you bulk bill?

Most of our doctors are bulk billing; only two of our practices provide mixed billing (with fees for some patients). However, there are services that Medicare does not bulk bill which means patients have to pay for these services. This includes insurance assessments, many adult vaccinations and employment medicals. The practices with mixed billing are the Family Practice at Hinkler in Bundaberg and the Family Practice at Glenmore in Rockhampton. These practices still bulk bill children, DVA and healthcare card holders and pensioners. However, fees apply to other patients for a number of the standard services provided. Please contact these practices for fees information.

Are you taking new patients?

Yes, we do accept new patients at all of our practices. To make the most of your first visit, please contact us so we can arrange for the transfer of your medical records. You will need to sign a release of information for this, but it is important for repeat prescriptions.

Can I get a script without a consult?

Generally we do not provide scripts without a consultation. Please call your local Family Practice Medical Centre to see if you are eligible for an exemption.

How do I transfer my medical record?

If you need to transfer your medical record to us, we can make the request for you. You will need to sign a release of information form. We will then coordinate the transfer for you. If you need to transfer your medical record from us, a request and release of information need to be sent to us. This is usually done by your new practice so the files are sent in an appropriate format. Once we receive the request and authorisation we will process this for you.

Why can’t I book vaccinations online?

Vaccinations/immunisations are complex bookings because they depend on availability. Some vaccines also have different versions for different age groups. So it’s easier for us to ensure we have the right vaccine if we book these over the phone. If you try to book online, then we may not be able to provide you with what you need. So give us a call the next time you need a vaccination.