About our PracticesOur practices are all fully computerised, with a computer based practice system, electronic recalls and online bookings. We offer a wide range of services at each practice, and a number of allied health providers help to ensure comprehensive services are available. Services do vary from practice to practice. For that reason, we ask that you check the practice profile page or call the relevant practice to confirm service availability. Patient information flyers are also available in each practice.
Staff EducationOur staff are dedicated to the highest standard of professional care. Every receptionist has received training in CPR and is ready to respond to emergencies. Additionally, each of our Doctors and nurses regularly participate in continued education. This allows them to provide the latest medical information, and best practice medical services. A quality improvement system is also in place to help ensure we meet our patients needs. All practices have a strict ‘No Smoking Policy.
Appointments:A standard appointment is 10 minuets long. However, longer appointments are available if you feel you will require more time. To book these longer appointments please call your nearest Family Practice Medical Centre. Long appointments cannot be booked online. By booking an appropriate amount of time for your appointment, you can help us minimise waiting times. An interpreter service can be arrange for you, or a family member, if required. Simply notify us of this requirement when making an appointment.
Please Note:A $60 no-show fee applies if you do not attend a booked appointment. You can avoid this fee by cancelling if you cannot attend. As our practices are quite busy, many patients have to wait for appointments to become available. If you notify us and cancel appointments when you cannot attend, then we can offer the time to another patient. Visit the practice locations pages for individual practice contact details. *cancelling and rescheduling appointments does not incur a fee.
Emergencies will be given priority
Phone Calls to your DoctorPrescriptionsReminders and RecallsMedical CertificatesFeesHome VisitsAfterHoursReferralsPatient FeedbackPrivacyComplaints
Phone Calls to DoctorsAs a result of the Privacy Act, our practices/doctors do not provide results over the phone. To receive results for tests and imaging, you will need to make a follow-up appointment with your doctor. Additionally, our Doctors cannot take patient phone calls during consultations. However, they may be able to phone you back at a later time if requested to do so. Should you wish to discuss things in depth with your doctor, we ask that you make an appointment if possible.
PrescriptionsAppointments for repeat prescriptions should be made before the medications have run out. In most cases a prescription can only be provided following a consultation with the doctor. In certain instances your doctor may agree to provide a prescription for select, regularly taken medications without a consultation. However, terms and conditions do apply to this “pick-up” prescription service, including:
- A non-refundable gap fee of $10.00
- The patient needs to have been recently reviewed (within the last three months)
- The patient cannot be a new patient
- Only a patient’s regular doctor can provide this service